FAQs - Frequently asked questions

Where do you get your coffee?

Our coffee is curated from sustainable farms located in exotic regions around the globe: Bali, Ethiopia, Colombia and beyond!

How do I know the quality of the Coffee?

All Going Native Coffees are specialty-grade coffees that consistently score in the top 5% or better. Consistency enables us to roast a better coffee.

Is your coffee fair-trade?

We offer a combination: fair-trade certified, ethical trade, direct trade, as well as curated coffees through coffee cooperatives. We emphasize that our coffees focus only sustainable farming practices.

The rise of the specialty-grade coffee market (the top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has lead to much higher pay for farmers who farm specialty-grade coffee. To ensure we get the best coffees, we pay above fair- trade prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.

How fresh is the coffee?

When you order it, we roast your coffee order in the morning in sunny Southern California, then ship it Fresh that afternoon. This is one of the best things about Going Native Coffee subscriptions & coffee gifts – your coffee will be consistently fresher than what you’ll find at the grocery store, or a mermaid coffee shop – sorry grocery stores.

Do you flavor the coffee?

We do not add any flavoring to our coffee. The only ingredient in Going Native Coffee is coffee.

What are the tasting notes you list?

The tasting notes are the flavors we identified within each coffee. Nutty, fruity, brown sugar, berry, chocolate and more are flavors that you can discover in single- origin coffee. Much like wine, but coffee has more than 800 aromatic and flavor compounds.

How much coffee comes in each bag?

We offer both 12oz for monthly & gift subscriptions. Each 12oz bag will serve about 60 9oz cups of coffee.

Do you offer decaf?

Yes, our monthly coffee subscriptions do include decaf offerings. Peru Organic and it’s fantastic! We also have a Espresso Select decaf. CLICK HERE.

Can I brew with a Keurig or use a Kcup?

Yes! If you use a Keurig coffee maker, ask us about re- usable Kcups!
Our favorite are available here: https://amzn.to/ 2OlaAzK

What can I do with an account?

With an account you can:

1) Update your shipping frequency

2) Change billing and or shipping address

3) Change payment method or credit card

4) Track shipments

5) Change your email address

I forgot my password?

Please email us so we can help. email: info@goingnativecoffee.com

I didn’t receive an account email confirmation?

Please email us so we can confirm your email on file and re-send a confirmation.

email: info@goingnativecoffee.com

Can I cancel at anytime?

Yes. You can easily login to your account to cancel. Please email us if you need further assistance. email: info@goingnativecoffee.com

What forms of payment do you accept?

American Express, Visa, Master Card, Discover, Capital One, + all major credit cards & PayPal, Amazon Pay, Apple Pay are all accepted. We are constantly expanding as well.

I have a subscription – when will I be charged?

According to our subscription plan, you will be charged when your next order is being prepared. For example, if you receive coffee once a month, you will be billed once a month when your coffee is being prepared to be shipped to you.

I bought a gift subscription – when will I be charged?

You will only be charged once when your gift is purchased.

How do I update my billing address?

You can log in to your account > access your portal > update billing address. Click here to login.

How do I update my shipping address?

You can log in to your account > access your portal > update shipping address. Click here to login.

Can my gift recipient make changes after I sign them up?

They sure can. We pride ourselves on customer service and accommodating our subscribers – they can reach out to us at anytime to update their coffee selection, grind type, or shipping preferences. They can create an account or contact customer service:

email: info@goingnativecoffee.com

If I have a large gift list, can you I send you the list so Going Native Coffee can send everyone on my gift list coffee?

Yes, we can help you with this. Send us an email at info@goingnativecoffee.com so we can discuss your needs.

Do you include prices in the box?

We do not include the prices inside a gift box. Your gift recipient will not see any form of invoice or price.

Can I select the coffee for my gift?

Yes you can. Or the recipient can choose their own coffee.

Can I select a Ground or Whole bean?

Yes you can. We offer both Whole Bean, French Press grind (coarse grind), Drip grind (medium grind), and Espresso grind (fine grind) options.

How do I extend a gift?

You can email us and we’ll keep your gift subscription going!
email: info@goingnativecoffee.com

I received a gift – How do I change my preferences?

You can email us and we’ll help facilitate a coffee preference, grind type, or shipping schedule changes! email: info@goingnativecoffee.com

Can I update my coffee grind preferences?

You can. We offer both whole bean and ground coffee options – let us know which you prefer.

I received a gift – How do I learn more?

If it is a subscription, then your coffees will be mailed to your address. If it is a gift card, then begin shopping and use your code at checkout to pay for your purchase.

Want to chat? email: info@goingnativecoffee.com


You can email us at info@goingnativecoffee.com